Policies

Refund Policy

Last updated 25 September 2026. When you can cancel, and what you get back.

Draft for review. This text follows the business rules in the AD Smart requirements. Have it reviewed by a lawyer before launch, and confirm your Data Protection Commission obligations (SRS PRV-03).

Subscription plans

Plan payments, including automatic yearly renewals, are not refundable once your card is active, except for duplicate charges or a proven failure of the service.

NFC card orders

Before design work starts: full refund of the cards and delivery.
After design starts, before printing: 50% of the card price is refunded.
After printing starts: the order cannot be cancelled or refunded.
Faulty chip: a card whose NFC chip does not work, reported within 30 days of delivery, is replaced free.
Lost or damaged cards: reorder at the standard price. The new card opens the same permanent link.

Refunds go back to the original payment method through Paystack. Your bank or network may take a few working days to show them.

How to ask

Cancel from your order page, or contact support with your order number or payment reference.