FAQ

Questions and answers

How NFC works, iPhone and Android, renewals, delivery and refunds. Can’t find it? Ask us.

How does an NFC card work?

Each card has a small chip programmed with the permanent link to your digital card. When someone holds their phone near it, the phone opens your card in its browser. Nothing is installed, and the chip needs no battery.

Does it work on both iPhone and Android?

Yes. iPhone XS and newer read NFC tags automatically with the screen on. Most Android phones read them when NFC is switched on in settings. If a phone cannot tap, the QR code on the card opens the same page.

What happens when I change my details?

Your link, QR code and NFC card never change. They always open your latest details, so there is nothing to reprint when you change job, number or photo.

How does renewal work?

Plans are yearly. We email you 30 days, 7 days and 1 day before your plan ends. Renew early and the new year is added to the end of your current one, so you lose nothing. If you miss the date your card keeps working for a 14-day grace period.

Does my plan renew automatically?

If you pay by card, yes. Your card is charged the same yearly price on the day your plan ends, we email you about a week before and send a receipt after, and you can turn it off at any time in your dashboard. Your plan then stays active until the end of the year you paid for. Mobile Money payments never renew by themselves; we send you reminders instead.

What if my plan runs out?

After the grace period your card shows a short 'card inactive' page instead of your details. Renew at any time and the same link, QR code and NFC cards work again straight away.

I bought a ready-made card in a shop. How do I start?

Tap the card on your phone, or scan its QR code. Enter the PIN printed on the back, add your details and create your account. Your first year is already paid for, and the link on the card stays the same for good.

How long does an NFC order take?

You receive a first design proof within 3 working days of payment, and 2 rounds of changes are free. Printing and encoding take up to 5 working days after you approve, then delivery or pickup.

Do you deliver outside Ghana?

Yes. We deliver anywhere in Ghana by courier, you can pick up from our office for free, and we ship abroad. For orders outside Ghana you pay the international shipping and delivery fee for your region at checkout; any import duties or taxes in your country are paid by the recipient. You see the fee and the estimated time before you pay.

Can I cancel an NFC order?

Before design work starts you get a full refund. After design starts and before printing, 50% of the card price is refundable. Once printing starts an order cannot be cancelled. A card with a faulty chip reported within 30 days is replaced free.

Why are prices shown in other currencies?

Prices are shown in US dollars unless you choose another currency at the top of the page. The figure is a guide for international customers, worked out from today's exchange rate. You are always charged in Ghana cedis, and your bank may use its own rate.

Which payment methods can I use?

MTN MoMo, Telecel Cash and AirtelTigo Money, plus Visa and Mastercard cards. Payments go through Paystack's secure checkout; we never see your card or wallet details.

What is a business page?

A page of your own for your business, linked from your card. It shows your products with pictures and prices, your services, your opening hours and what your customers say, and visitors can send you an enquiry. You switch it on or off from your dashboard.

Which plans include a business page?

A business page comes with Professional (up to 50 products), Business (unlimited products).

Do my customers need an app or an account to see my business page?

No. It is an ordinary web page. It opens from the button on your card, or from its own link, on any phone.

Chat with us